OUR POLICIES
Return Policy
Every item is created and packaged with love, intention, and energetic integrity. Please review our return policy carefully:
🔮 FINAL SALE – No Returns or Exchanges
Due to the nature of energy work, the following items are considered ritual tools and are final sale — no returns or exchanges:
Ritual Kits (e.g. Cut✂️ Slice🗡️ Bye Kits)
Shooo! Away Spray
Spiritual Bath Kits
Crystals & Anointing Items
Custom or Personalized Orders
Digital Downloads (e.g. Ritual Cards, Chants)
These items are energetically charged and intended for personal use, so we cannot accept them back once they’ve left our sacred space.
🧵 Returns & Exchanges Accepted (within 14 days)
We accept returns or exchanges on the following physical items if they are unused, unwashed, and in original condition:
Shawls & Wearables
Altar Cloths & Mats
Tote Bags
Keychains & Jewelry
Non-ritual home goods
To request a return or exchange, please contact us within 14 days of receiving your order. Buyers are responsible for return shipping unless the item arrived damaged or incorrect.
💫 Questions or Concerns?
We want you to feel safe, supported, and seen. If you have questions about your order or feel something isn't right, please email us at:
hello@royalhummingbird.co and we’ll respond within 48 hours.
Terms of Service
Welcome to Royal Hummingbird. By using this website, purchasing our products, or interacting with our services, you agree to the following Terms of Service:
1. Sacred Agreement
Royal Hummingbird offers spiritual tools, handmade goods, and energetic wellness items with intention and love. While our offerings support personal transformation, they are not substitutes for professional medical, legal, or mental health care.
2. Eligibility
You must be 18 or older (or have parental permission) to make a purchase from our store or use our site.
3. Product Use
Our products are for personal, non-commercial use only. Ritual tools and spiritual items are meant to support your personal journey and should be handled with care and intention.
4. Final Sale Items
All ritual-related products (including kits, sprays, spiritual baths, and digital downloads) are final sale. No returns or exchanges are accepted for these sacred items once shipped.
5. Shipping + Delivery
We do our best to ship all orders within 3–5 business days. Shipping delays due to carrier issues are outside our control. If a package is marked delivered but you haven’t received it, please contact the carrier directly before reaching out.
6. Intellectual Property
All content on this site (logos, graphics, product names, ritual language, etc.) is the intellectual property of Royal Hummingbird or its founder. You may not reproduce, copy, or use our content without permission.
7. Right to Refuse Service
We reserve the right to refuse service, cancel orders, or block users at our discretion, especially in cases of harassment, fraud, or misuse of our platform.
8. Contact
For questions or support, please reach out to us at: hello@royalhummingbird.co
By using this site or placing an order, you acknowledge and agree to these terms.
PRIVACY POLICY
At Royal Hummingbird, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
When you visit our site, place an order, or subscribe to our email list, we may collect:
Your name, email address, shipping address, and payment information
Your IP address and browser/device information
Voluntary data you provide (like preferences, feedback, or custom requests)
2. How We Use It
We use your information to:
Process orders and ship products
Send transactional or promotional emails (with your consent)
Improve your shopping experience on our site
We do not sell or share your information with third parties, ever.
3. Email List & Marketing
If you subscribe to our email list, you may receive sacred updates, launch announcements, and ceremonial offerings. You can unsubscribe at any time by clicking the link at the bottom of any email.
4. Security
Your data is stored securely through Squarespace and our integrated payment providers (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
5. Your Rights
You have the right to:
Request access to your stored data
Ask for correction or deletion of personal info
Opt-out of marketing at any time
To make any of these requests, contact us at: hello@royalhummingbird.co